Level 1 IT Technician

Part/Full Time
Fresno / Clovis
Apply Now
Level 1 Technical Support Job Description
Job Title - Level 1 Technical Support (Non-Entry Level)
Reports To Service Desk Manager 
FLSA Status Non-exempt 
Position Type Part to Full Time
Salary $15 to $25 per hour DOE
Location Fresno/Clovis
 
Job Overview Provide IT support for clients remotely or at a client site. Find fixes, workarounds and final solutions by troubleshooting issues while providing exemplary customer service. Must be technically capable and a self-starter with strong organizational and customer service skills. May be required to travel to client sites, work weekends or after hours and work overtime when necessary. 
 
Desired Attributes and Experience
 
  • Customer service mentality
  • Strong organizational and time management skills
  • Excellent verbal and written communication skills
  • Strong interpersonal skills
  • Reliable
  • Solid understanding of computers, networks and software
  • Experience using MS Office applications: Word, Excel, Outlook, Teams
  • High attention to detail
  • Previous experience using ticketing systems, RMM Monitoring Systems,
  • Ability and willingness to travel to client sites as needed, out of town travel sometimes.
  • Ability and willingness to work overtime when needed
  • Ability and willingness to work in a high-pressure environment
  • Ability and willingness to work in a collaborative team environment
  • Ability and willingness to quickly learn new technology and software
  • Ability to lift 50 lbs.
 
Responsibilities and Duties
 
  • Install and configure hardware and software
  • Respond to tickets in accordance with SLA guidelines
  • Record, track, and document the help desk request problem solving process including actions taken through     to the final resolution
  • Respond in timely manner to requests and issues
  • Repair and replace equipment as needed
  • Provide onsite and remote support to end users
  • Assist in AV setups as needed for meetings
  • Assist new hire training for basic IT needs.
  • Set up new workstations for users (deploying equipment, checking over account setups).
  • Heavy use of Windows and Mac OS devices
  • Administration and management of office 365 for clients
  • Ability to work in Active Directory/GPOs/Powershell
  • Understanding of Networking Equipment/Routers/Switches
  • Test new technology
  • Create IT documentation for all Client Systems/Processes
  • Resolve Tier 1 support tickets
 
Minimal Education/Certification Requirements
 
  • 1 year Tech Support/Helpdesk/Field Technician experience.
  • A+, Sec+ and Net+ Certification or equivalent are beneficial.

Submit an application

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.